Americans Love Government--and Beer
By Tom Shoop | Monday, November 21, 2005 | 09:45 AM
By Tom Shoop | Monday, November 21, 2005 | 09:45 AM
Last year, federal agencies reached an all-time high in customer satisfaction. The government received a score of 72.1 out of a possible 100 on the American Customer Satisfaction Index.
This year, Americans are expressing their satisfaction with organizations of a different sort. The latest customer satisfaction ratings show that consumers are more satisfied than ever with the quality of beer produced by Anheuser Busch, Miller, and Coors.
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Government Executive Editor Tom Shoop takes a look at news and events affecting the federal bureaucracy, from the perspective of a longtime observer of government.
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