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Management Reform: It's All About Tactics
By Tom Shoop | Wednesday, February 20, 2008  |  12:38 PM

Along with EPA's Marcus Peacock, Jonathan Breul was featured at this morning's Government Executive Leadership Breakfast. Breul, the executive director of the IBM Center for the Business
of Government and a former high-ranking official at the Office of Management and Budget, contrasted the Bush and Clinton administration's approaches to management reform.

Clinton's National Performance Review, he noted, generated some 1,600 recommendations, while Bush's President's Management Agenda focused on only five key cross-cutting areas. The two president's approaches were "starkly different," he said. Clinton worked from the bottom up, seeking to empower employees on the front lines, and actively going around established management agencies such as OMB and the Office of Personnel Management. Bush, on the other hand, took the "MBA president" approach, tying his initiatives directly to the budget process and implementing them via OMB.

The interesting thing is that both approaches shared common themes: a focus on measuring results, a belief in the value of competition, and an emphasis on service to citizens. Whoever is elected in the fall will likely choose from this same general menu of management improvement options. So the big question, Breul said, is what tactical approach he or she will choose. That will make all the difference.



Comments


DC Fed has it right: neither NPR's bottom-up approach nor the PMA's top-down approach directly addressed the fundamental problem of incentives. Unless and until that happens, none of these reform efforts will amount to very much of genuine significance. We've started thinking and talking about performance more seriously over the past 15 years, but that's only the first step. In that sense, Mr. Breul has it wrong: tactics won't make any difference. Only looking deeper and addressing the real underlying problems will.

Skepticus  | Thursday, February 21, 2008 |  04:05 PM



In other words, expect more of the same. The same old management problems will continue aided and abetted only by new, high cost technology investments. Agency management, union and congressional resistance to performance reporting and competition as an assessment tool will continue until there is a fundemental change in the incentives. With full cost budgeting, for example, the real cost of government performance and the self-serving decisions of the bureaucracy would be harder to hide. No government official wants that. Then again, groups like IBM, OMB or the GAO could develop these kinds of full cost budgets - just for for comparison.

DC Fed  | Thursday, February 21, 2008 |  08:39 AM




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