President Obama Could Do Worse...
Than to appoint my colleague at The Atlantic, James Fallows, who published a bunch of reader emails and observations on the agency this morning, to head the Transportation Security Administration. I kid, mostly, but I do think his readers' points about the frustrations, for example, about watching TSA employees walk through checkpoints with their shoes on, or their appreciation when the agency shows a sense of humor, are well-taken. TSA is ultimately as much of a customer service organization as it is a security one, and as a result, customers are always going to have slightly uneven experiences at checkpoints. But that doesn't mean it doesn't make sense to rationalize policies that look unfair or arbitrary.
COMMENTS
Post a Comment
By using this Service you agree not to post material that is obscene, harassing, defamatory, or otherwise objectionable. Although GovExec does not monitor comments posted to this site (and has no obligation to), it reserves the right to delete, edit, or move any material that it deems to be in violation of this rule.
ABOUT THIS BLOG
Government Executive Editor in Chief Tom Shoop, along with other editors and staff correspondents, take a fresh look at news affecting the management and operations of the federal bureaucracy.








On August 7 AFGE issued a press release that Errol Southers, an Assistant Chief of Police at LAX, was going to be nominated to head the TSA. But nothing official has come out of DHS. Inquiring minds at TSA and in the aviation industry are on full alert for any information as this key nomination inexplicably continues to languish.
Fritz Posted Friday, August 28, 2009 3:04 PM