Sprint Searches For Happier Days
By David Perera | Monday, April 02, 2007 | 02:02 PM
By David Perera | Monday, April 02, 2007 | 02:02 PM
Sprint Nextel Corp. is having a rough time lately. Denied a slot Networx Universal, the General Services Administration’s big governmentwide telecommunications procurement, Sprint is also performing sluggishly in the private sector, the Wall Street Journal reported Friday.
Many of the problems revolve around Nextel, the cell phone carrier Sprint acquired for $35 billion in 2004. Subscribership has declined amid complaints of poor service. Chief Executive Officer Gary Forsee recently laid off 8 percent of the company's workforce and “has promised that a turnaround will start by the end of the second quarter,” the Journal reported.
Sprint is betting heavily on broadband wireless technology known as WiMax, which it intends to roll out in several markets this year. Whether WiMax will help the company much in the federal market is an open question, however.
"Initially, it's going to be driven by consumer customers," Tony D'Agata, general manager of Sprint's government systems division, told Government Executive late last year. It could take a while for the technology to migrate from the consumer sector to the government.
Comments
I have Sprint Cell. I agree with you, their customer
service is really bad.
Sprint has potential however, they lack CUSTOMER SERVICE. With their GOD-LIKE attitudes, automatic phone dialers in their sales dept that call me everyday at 10 am, which they refuse to turn off. Any tech progress they make is greatly shadowed by their rude and incompetent customer service. Sprint has forgotten a basic concept in sales, regardless of how great your product is, the bottom line comes from CUSTOMER SERVICE. I have been stuck with NextHell and Sprint for years. The MAIN area that needed correction remains, CUSTOMER SERVICE but they have no concept how to take corrective action. It would be great if the government contracts could locate ONE company that CARES about their customer. At this point, we could get a bunch of tin cans and string. As long as the company cares about the customer, we, the end users, would be much better off then what we are stuck with presently.
John Jolin | Tuesday, April 03, 2007 | 07:27 AMABOUT THIS BLOG
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